FAQ's
What types of products do you offer?
We offer a wide range of beauty products, including makeup, skincare, haircare, and fragrance, as well as beauty tools and accessories.
Are your products cruelty-free and/or vegan?
Yes, our products are cruelty-free, and we offer a selection of vegan products as well. Look for the corresponding icons or filters on our website to identify them.
How can I find the right shade or product for my skin type/tone?
We provide detailed product descriptions, shade charts, and tutorials on our website to help you find the perfect match. Additionally, you can contact our customer support team for personalized advice.
Can I receive samples before purchasing a full-size product?
Yes, we offer free samples with every purchase. You can also visit our Sample Shop to add specific samples to your order.
How do I create an account on your website?
Click on the "Sign Up" or "Register" button on our homepage, fill out the required information, and follow the prompts to create your account.
I forgot my password; how can I reset it?
Click on the "Forgot Password" link on the login page, enter your email address, and follow the instructions to reset your password.
How do I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can also track your order by logging into your account and viewing your order history.
What is FAQ?
What payment methods do you accept?
We accept all major credit cards, PayPal, and gift cards issued by our brand.
Do you offer any discounts, promotions, or rewards programs?
Yes, we regularly offer promotions and discounts. Sign up for our newsletter to stay updated on the latest deals. We also have a rewards program for loyal customers.
Can I cancel or modify my order after it has been placed?
Please contact our customer support team as soon as possible to request order modifications or cancellations. We cannot guarantee changes once an order has started processing.
What are your shipping options, costs, and delivery times?
We offer various shipping options, including standard, express, and overnight shipping. Shipping costs and delivery times depend on your location and the chosen shipping method. Detailed information can be found on our Shipping Policy page.
Do you ship internationally?
Yes, we ship to select international destinations. Please check our Shipping Policy page for a list of countries and related information.
How do I return or exchange a product I purchased?
Please follow the instructions on our Returns & Exchanges page to initiate a return or exchange. Make sure to review our return policy for eligibility and timeframes.
What is your refund policy?
We offer a full refund for eligible returned items within a specific timeframe, usually 30 days from the purchase date. Refunds will be issued to the original payment method.
Can I leave a review for a product I purchased?
Yes, we encourage customers to share their experiences by leaving product reviews. Simply visit the product page and click on the "Write a Review" button.
How can I contact customer support for assistance?
You can reach our customer support team by email, phone, or through the contact form on our website. Visit our Contact Us page for more details.
Are your products safe for sensitive skin?
We offer a range of products specifically formulated for sensitive skin. Look for the "Sensitive Skin" label or filter in product descriptions and categories.
How do I use a promo code or gift card during checkout?
During the checkout process, you will find a designated field to enter your promo code or gift card number. Enter the code and click "Apply" to see the discount or credit reflected in your order total.
What measures do you take to ensure the safety and hygiene of your products?
We adhere to strict manufacturing guidelines and quality control measures to ensure the safety and hygiene of our products. Our facilities are regularly inspected and certified for compliance with industry standards and regulations.
Can I sign up for a subscription or auto-replenishment service?
Yes, we offer a subscription service for select products. When adding a product to your cart, choose the "Subscribe & Save" option to enroll in our auto-replenishment program. You can manage your subscription preferences in your account settings.