FAQ's

We offer a wide range of beauty products, including makeup, skincare, haircare, and fragrance, as well as beauty tools and accessories.

Yes, our products are cruelty-free, and we offer a selection of vegan products as well. Look for the corresponding icons or filters on our website to identify them.

We provide detailed product descriptions, shade charts, and tutorials on our website to help you find the perfect match. Additionally, you can contact our customer support team for personalized advice.

Yes, we offer free samples with every purchase. You can also visit our Sample Shop to add specific samples to your order.

Click on the "Sign Up" or "Register" button on our homepage, fill out the required information, and follow the prompts to create your account.

Click on the "Forgot Password" link on the login page, enter your email address, and follow the instructions to reset your password.

 

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can also track your order by logging into your account and viewing your order history.

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We accept all major credit cards, PayPal, and gift cards issued by our brand.

 

Yes, we regularly offer promotions and discounts. Sign up for our newsletter to stay updated on the latest deals. We also have a rewards program for loyal customers.

Please contact our customer support team as soon as possible to request order modifications or cancellations. We cannot guarantee changes once an order has started processing.

We offer various shipping options, including standard, express, and overnight shipping. Shipping costs and delivery times depend on your location and the chosen shipping method. Detailed information can be found on our Shipping Policy page.

 

Yes, we ship to select international destinations. Please check our Shipping Policy page for a list of countries and related information.

 

Please follow the instructions on our Returns & Exchanges page to initiate a return or exchange. Make sure to review our return policy for eligibility and timeframes.

We offer a full refund for eligible returned items within a specific timeframe, usually 30 days from the purchase date. Refunds will be issued to the original payment method.

 

Yes, we encourage customers to share their experiences by leaving product reviews. Simply visit the product page and click on the "Write a Review" button.

 

You can reach our customer support team by email, phone, or through the contact form on our website. Visit our Contact Us page for more details.

 

We offer a range of products specifically formulated for sensitive skin. Look for the "Sensitive Skin" label or filter in product descriptions and categories.

During the checkout process, you will find a designated field to enter your promo code or gift card number. Enter the code and click "Apply" to see the discount or credit reflected in your order total.

 

 

We adhere to strict manufacturing guidelines and quality control measures to ensure the safety and hygiene of our products. Our facilities are regularly inspected and certified for compliance with industry standards and regulations.

 

Yes, we offer a subscription service for select products. When adding a product to your cart, choose the "Subscribe & Save" option to enroll in our auto-replenishment program. You can manage your subscription preferences in your account settings.

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